These Terms of Service (“Terms”) govern your access to and use of the website LikeCellBio.com (“Website”), owned and operated by LikeCellBio, a company registered in China. By accessing or using our Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and any other applicable terms and conditions.

If you do not agree to these Terms, please do not use the Website or place any orders through it.

1. Use of the Website
Eligibility
By using this Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are using the Website on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

Account Registration
Certain features of our Website, such as placing an order or subscribing to our newsletter, may require you to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information if it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Website Availability
We strive to keep the Website available at all times, but we do not guarantee uninterrupted access. We may suspend or modify the Website at any time, and we will not be liable for any downtime, disruptions, or loss of access.

2. Product Information and Availability
Product Descriptions
We aim to provide accurate and detailed descriptions of our products. However, we do not warrant that product descriptions, pricing, or other content on the Website is always accurate, complete, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and may update or change the information at any time without prior notice.

Product Availability
While we strive to ensure product availability, certain items may be out of stock or unavailable for other reasons. We will notify you if a product you have ordered is unavailable. In such cases, we may offer to substitute the product, cancel the order, or offer a refund.

Pricing and Payments
All prices are listed in the local currency (RMB for orders in China or USD for international orders, depending on the shipping location). Prices are subject to change without prior notice. The total amount payable, including taxes, shipping, and handling charges, will be presented before you complete your purchase.

We accept a variety of payment methods, including major credit cards, bank transfers, and other payment gateways. Payments must be completed before the order is processed. By placing an order, you authorize us to charge the selected payment method.

3. Orders and Order Cancellation
Order Confirmation
After placing an order, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order. Please note that this does not constitute an acceptance of your order. An order is considered accepted by us once it has been processed and shipped.

Order Modifications
Once your order has been placed, we may be able to modify it (e.g., update shipping information) before it has been processed. Please contact our customer support team as soon as possible if you need to make changes. Once an order is in the shipping process, modifications may no longer be possible.

Order Cancellation
You have the right to cancel your order before it is processed. If you wish to cancel, please contact us immediately at [email protected]. Orders that have already been shipped cannot be canceled and will be subject to our Return & Refund Policy.

4. Shipping and Delivery
Shipping Methods and Costs
We offer domestic and international shipping to most countries. Shipping costs are calculated based on the weight, dimensions, and destination of your order. Shipping times are customized based on your order and destination, and we will work with you to determine the most appropriate shipping method and timeframe.

Customs Duties and Taxes
For international shipments, you may be responsible for paying customs duties, taxes, and import fees upon receipt of the order. These charges are determined by the destination country and are not included in the total price of your order. You are encouraged to check with your local customs office to understand the duties and taxes that may apply.

Delivery Timeframe
Delivery times will vary depending on the product, order volume, shipping destination, and method selected. While we provide estimated delivery windows, we cannot guarantee exact delivery dates. Please note that unforeseen circumstances, such as weather, customs delays, or issues with the carrier, may affect the delivery schedule.

Risk of Loss
Risk of loss and title for products pass to you upon delivery to the carrier. If your order is lost or damaged during shipping, please contact us within 7 days to initiate an investigation.

5. Returns and Refunds
Return Eligibility
We accept returns for products that are:

Defective or damaged upon arrival
Incorrect items (mistakes in fulfilling your order)
To initiate a return, please contact us within 30 days of receiving your order. Products must be returned in their original condition and packaging.

Return Process
Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your return. If approved, we will process a refund to your original payment method within 7 business days.

Non-Returnable Items
Custom or made-to-order products are not eligible for return unless they are defective or damaged.

Refund Process
If your return is approved, your refund will be processed to the original payment method. You will receive a notification when your refund has been issued. Depending on your bank or credit card provider, the refund may take several business days to appear on your account.

6. Limitation of Liability
To the maximum extent permitted by applicable law, LikeCellBio shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including loss of profits or revenue, loss of data, or loss of goodwill, arising from or related to your use of the Website or products purchased from the Website, even if we have been advised of the possibility of such damages.

Our liability for any claim related to your order shall be limited to the total amount paid for the specific order in question.

7. Indemnification
You agree to indemnify, defend, and hold harmless LikeCellBio, its affiliates, employees, officers, directors, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

Your use of the Website
Your violation of these Terms
Your violation of any applicable laws or regulations
Any third-party claim related to your use of the Website or your purchase
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the People’s Republic of China. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Shanghai, China.

9. Changes to the Terms of Service
We reserve the right to update, modify, or change these Terms at any time. Any changes will be posted on this page, and the updated Terms will be effective as of the date of publication. It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of the Website after changes are posted constitutes your acceptance of the modified Terms.

10. Contact Us
If you have any questions about these Terms or need assistance, please contact us:

Email: [email protected]
Phone: +86-13061602028
Fax: 010-88888888